PRIVACY POLICY

Last updated: 13 Sep 2024

Law on the Protection of Personal Data Held by Private Parties

In compliance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP), MAYAN OUTDOOR & ADVENTURE TOURS S.A. DE C.V. under the commercial name and Internet domain “VivaMexico-Travel.com” and contact address: calle 22 # 193, Mérida, Yucatán, México, CP 97070, makes available to you the following Privacy Notice:

For what purposes will we use your personal data?

The personal data that we collect from you will be used for the following purposes that are necessary for the service you request:

• Make reservations
• Register your accommodation
• Prepare invoice
• Prepare payment supplement

What personal data will we use for these purposes?

To carry out the purposes described in this privacy notice, we will use the following personal data:

• Name
• Date of birth
• Nationality
• Address
• Origin
• Home phone number
• Cell phone number
• Email address
• INE credential / Passport
• Contact information
• Optional: Traveler's insurance policy, if applicable.
• Optional: Health requirements for carrying out tourist activities

ARCO rights

ARCO rights refer to your right to Access, Rectify your personal information and Cancel or Oppose the use that is given to it.

You have the right to know what personal data we have about you, what we use it for and the conditions of the use that we give it (Access). Likewise, it is your right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification); that we delete it from our records or databases when you consider that it is not being used appropriately (Cancellation); as well as to oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights.

You can revoke the consent that, where applicable, you have given us for the processing of your personal data. However, it is important that you keep in mind that we will not be able to attend to your request or conclude the use immediately in all cases, since it is possible that due to some legal obligation we are required to continue processing your personal data. Likewise, you should consider that for certain purposes, the revocation of your consent will imply that we cannot continue to provide you with the service you requested, or the conclusion of your relationship with us.

To exercise any of the ARCO rights, you must submit the respective request through the following email contact@VivaMexico-Travel.com

In relation to the procedure and requirements for the exercise of your ARCO rights, we inform you of the following:

1. By what means can the holder and, where applicable, his representative, as well as the latter's personality, prove their identity? Official ID/Passport (official identification) and/or power of attorney.
2. What information and/or documentation should the request contain? Personal data and reservation or lodging dates
3. In how many days will we respond to your request? 10 days
4. By what means will we communicate the response to your request? Email
5. In what media can the personal data that you request be reproduced? PDF Formats
6. For more information about the procedure, we provide the following means: Telephone +52 999 1922828 email contact@VivaMexico-Travel.com

The contact information of the person or department of personal data, which is in charge of processing ARCO rights requests, is the following:

1. Name of the person or department of personal data: Reservations
2. Address: Calle 22 # 193, Mérida, Yucatán, México, CP 97070.
3. Email: contact@VivaMexico-Travel.com
4. Telephone number: +52 999 1922828

Privacy Notice Updates

This privacy notice may be subject to modifications, changes or updates derived from new legal requirements; our own needs for the products or services we offer; our privacy practices; changes in our business model, or for other reasons. We undertake to keep you informed about any changes to this privacy notice through this page, and may also send you a notification by email through the address contact@VivaMexico-Travel.com. We recommend that you frequently visit this PRIVACY POLICY page to stay informed of any changes.